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Outsourcing

Several reports show that more than 70% of Fortune 500 companies are outsourcing some of their business services and activities. The advantage of outsourcing is that it enables small and large organization to focus attention more on their core businesses because outsourcing partners do peripheral day-to-day operations for nominal charges. Outsourcing is also a great source for increasing corporate savings. It is said that outsourcing can save around 15-30% of the cost

Call Center

Facts demonstrate that the outsourcing of customer service or/and  sales to developing countries is growing at a fast rate. A professional outsource partner can give your company customer care that is superior in terms of cost, control and quality. Many companies find it very profitable to operate their customer service and sales team from other countries than their own as it drastically abates the costs. Thus they are either establishing their own call centers or hiring services from the existing calling centers in developing countries such as Pakistan, India, Bangladesh, Philippine etc. We are operating in South Asia and can set-up your own call center in any South Asian countries.

Advantages of Having your own Call Center


  • Establishing your own call center in Pakistan will reduce your cost because American and European labor laws will not apply.

  • You can provide 7x24x365 days customer service less than the cost that incurs in North America and Europe.

  • You can offer outsourcing customer  and telemarketing services to small and medium size companies in your home and other countries, which will generate extra revenue for your corporate.

If you do not want to establish your own calling center, the other economical option is that you run campaign from our own existing call center that is located in Lahore, Pakistan.  Our International Call Centers provide reliable and cost-effective inbound and outbound outsourcing solutions for a variety of industries for customers. Inbound Services include customer information services, technical support for IT products and platforms, information desk services, customer acquisition, retention and loyalty programs, E-business support and other related services. Outbound services include telemarketing, Outsourcing sales teams for consumer and corporate marketing, customer Service Audit and other services as required by customers. Purveyors of services charge nominal fee per month for taking all load of your customer service.  If you do not want to establish your own calling center, the other economical option is that you run campaign from our own existing call center that is located in Lahore, Pakistan.  Our International Call Centers provide reliable and cost-effective inbound and outbound outsourcing solutions for a variety of industries for customers. Inbound Services include customer information services, technical support for IT products and platforms, information desk services, customer acquisition, retention and loyalty programs, E-business support and other related services. Outbound services include telemarketing, Outsourcing sales teams for consumer and corporate marketing, customer Service Audit and other services as required by customers. Purveyors of services charge nominal fee per month for taking all load of your customer service.  

Advantages of Hiring outsourcing Customer Service


  • Costs of having own infrastructure including space, technology and workers for providing customer service via phone are enormous and outsourcing is a way to reduce such costs.

  • Cost of customer service recruitment, training, background checks and other human resources are very high, especially considering high turnover of workers in the field. Outsourcing release you form this burden.

  • An outsource partner whose only business is customer care can more efficiently allocate infrastructure and human resources to ensure quality customer care that meet demands of your business. Upon your request, customer service representatives can be available 24x7x365.

We as your partner closely with your firm to define key objectives and long term strategic plans to make sure that Customer Service Representatives, Sales Representatives and Technical Support Representatives understand your mission and corporate philosophy.

 

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